Withdraw an order

Cancel within 14 days

Use this form to exercise your statutory right of withdrawal under EU Directive 2011/83/EU. You don't need to give a reason. We'll email you a confirmation and process your refund as soon as we receive the goods back, or within 14 days of your notice if you've already shipped them.

Full conditions on the Right of Withdrawal page.

Full name Email used at checkout Order number You'll find it on the receipt email and on your order page. Reason (optional) IBAN for refund (optional) Only useful if you paid by something other than iDEAL/SEPA. We otherwise refund to the original payment method automatically. Submit withdrawal

Submitting this form is your formal notice of withdrawal. We'll email a confirmation immediately. If you don't see it within a few minutes, check your spam folder or email returns@teiceramics.com directly — that also counts as notice in writing.